A New Food Delivery Model to Enhance the Patient Experience
March 1, 2018 – St. John’s, NL: Eastern Health, in partnership with Morrison Healthcare – a member of Compass Group Canada – today announced the launch of Steamplicity®, a new food delivery service model for acute care hospitals in St. John’s. Steamplicity® is being introduced in a phased-approach beginning with St. Clare’s Mercy Hospital on March 7, 2018, followed by the Dr. Leonard A. Miller Centre on March 21st; the Waterford Hospital on April 4th and the Health Sciences Centre and Janeway Children’s Health and Rehabilitation Centre on April 11th of this year.
“Steamplicity® represents an innovative change in Eastern Health’s food delivery model,” said David Diamond, President and CEO of Eastern Health. “Guided by a commitment to excellence in health care, Steamplicity® is about providing our patients with higher quality, balanced and nutritious meals.”
With a patient satisfaction rating of over 90 per cent at hospital facilities across Canada, Steamplicity® offers patients a restaurant-style menu with a choice of entrée, appetizer, dessert and beverage for each meal. Prior to mealtime, a food service associate visits each patient to take their order and the trays are assembled based on individual requests in pantry areas on patient units. Food is cooked under steam pressure, using an innovative valve control system and the natural moisture in a meal’s ingredients.
The system will cost approximately $630,000 annually for ongoing costs such as lease payments and software licenses. In return, Steamplicity® will eliminate waste in the system and enhance the overall quality of service provided to patients, clients and residents, saving the organization an estimated $2 million annually on food service costs. The total capital cost to implement Steamplicity® at Eastern Health amounted to $5.5 million.
“Since implementing Steamplicity®, we’ve seen a 20 percent average increase in patient satisfaction at our partner hospitals,” said Maarten Galesloot, President of Healthcare and Senior Services, Compass Group Canada. “We’re thrilled to offer our guests a nutritious and flavourful dining experience that supports the healing process and exceeds expectations. Steamplicity® is currently available in over 20 hospitals across Canada and we’re excited to expand the offering.”
Steamplicity® uses a unique technology that cooks fresh food under steam pressure to perfection in minutes, locking in all the flavour and nutrients. The unique technology lies in the packaging system and valve control that release steam during cooking and are key components in consistently delivering high quality meals.
Introducing Steamplicity® to St. John’s hospitals is consistent with the priority area of Quality and Safety as part of Eastern Health’s 2017-2020 Strategic Plan – Lighting the Way: Navigating Together.
Each year, Eastern Health’s Food Services Department collects information from patients who are in hospital about the quality of food that they are receiving.
“Through Steamplicity®, we are taking steps to further enhance client-centred care and improve the overall patient experience by offering nutritious, tasty food, along with personal care and attention – all of which are critical to a patient’s journey to recovery,” added Mr. Diamond. “As a regular practice, we are committed to continue seeking feedback for future improvement from our patients, clients and residents.”
Steamplicity®, originally developed in the United Kingdom in 2005 for the foodservice sector, was introduced to Canada by Morrison Healthcare in 2009. It was successfully launched at North York General Hospital and there are currently 22 hospital sites across Canada who are using the Steamplicity® food service delivery model, including Hamilton Health Sciences, Lakeridge Health, Toronto Grace General Hospital and Vancouver Island Health Authority to name a few.
For more information about Steamplicity® currently offered at St. John’s hospitals, please click on Going to Hospital at www.easternhealth.ca/OurServices.
About Eastern Health
Eastern Health is the largest, integrated health authority in Newfoundland and Labrador employing approximately 13,000 dedicated employees, over 700 medical staff, and is supported by more than 2,000 volunteers, including members of numerous auxiliaries and fundraising foundations. With an annual budget of approximately $1.45 billion, the authority offers the full continuum of health and community services including public health, long-term care, community services, hospital care and unique provincial programs and services. Serving a population of over 300,000, Eastern Health’s geographic boundaries extend from St. John’s west to Port Blandford including all communities on the Avalon, Burin and Bonavista Peninsulas.
About Morrison Healthcare
Morrison Healthcare, a member of Compass Group Canada, is dedicated to providing hospital culinary programs that allow clients to focus on their core competency: patient care. Serving some of the largest and most prominent hospitals and health systems across the country, Morrison has earned distinction as a leader in today’s marketplace by continually preparing food that creates taste memories and pleases all senses of our customers. We’ve transformed the way we believe patients, staff and visitors should look at food and nutrition services. It’s no longer just about nutrition and sustenance. At Morrison, it’s about a culinary experience that rivals any casual dining restaurant in your market, while providing nourishing, delicious meals bursting with flavours and nutrition.